Delivery and Returns

 

Orders 

We endeavour to ship all orders within 24 hours of the order being placed, excluding weekends and public holidays. If an item is unavailable we will contact you as soon as possible.  

Tracking 

If you provide an email address we will send you tracking information once your order has been dispatched. 

P.O Boxes 

 

Please note- we are unable to deliver to P.O Boxes as we require a signature upon delivery. 

 

Standard Delivery Costs 

New Zealand - NZ$7 flat rate 

Australia - NZ$10 flat rate 

Rest of world - NZ$20 flat rate (see Duties, Taxes and Tariffs below) 

Duties , Taxes and Tariffs

Orders from outside of New Zealand may be subject to duties, taxes or tariffs levied by your country of delivery. If any duties, taxes of tariffs are incurred they are your responsibility. Walmsley and Cole are not liable for any duties, taxes or tariffs levied once the order has left New Zealand

Returns 

You are entitled to an exchange or refund within 14 days of receiving your order. If you are not satisfied with your purchase please contact us at info@walmsleyandcole.co.nz and we will provide a return shipping address. 

Items to be returned must be in the original condition complete with all packaging labels and tags. Please contact us as soon as possible once you receive your item if you wish to return it. Goods must arrive within the 14 day refund or exchange period to be eligible for a refund or exchange. 

Items that are returned to us remain the customer's responsibility until receipted by us. Refund or exchange will not be processed until we have received the returned item. Please note, Walmsley and Cole Ltd does not accept liability for returned goods. 

Unfortunately Walmsley & Cole cannot offer free postage for returned items 

We recommend that you return your items using a recorded or signed for postal service and that you retain proof of postage.