We endeavour to ship all orders within 24 hours of the order being placed, excluding weekends and public holidays. If an item is unavailable we will contact you as soon as possible.
If you provide an email address we will send you tracking information once your order has been dispatched.
Please note- we are unable to deliver to P.O Boxes as we require a signature upon delivery.
Standard Delivery Costs
Rest of world - NZ$20 flat rate (see Duties, Taxes and Tariffs below)
Duties , Taxes and Tariffs
Orders from outside of
You are entitled to an exchange or refund within 14 days of receiving your order. If you are not satisfied with your purchase please contact us at firstname.lastname@example.org and we will provide a return shipping address.
Items to be returned must be in the original condition complete with all packaging labels and tags. Please contact us as soon as possible once you receive your item if you wish to return it. Goods must arrive within the 14 day refund or exchange period to be eligible for a refund or exchange.
Items that are returned to us remain the customer's responsibility until receipted by us. Refund or exchange will not be processed until we have received the returned item. Please note, Walmsley and Cole Ltd does not accept liability for returned goods.
Unfortunately Walmsley & Cole cannot offer free postage for returned items
We recommend that you return your items using a recorded or signed for postal service and that you retain proof of postage.